It took multiple weeks to get our phone line working again, including engineers not turning up when they were supposed to.
The IP service, however, seems relatively reliable (no worse than the flakier end of business leased line services I've experienced) and it is fast and cheap; they used to have some not very reliable intercepting web proxies (http://www.greenend.org.uk/rjk/2002/03/squid.html) but those haven't been active for quite some time now.
Their cable modems, or possibly upstream routers, have a configuration error which shags upload performance, but it's possible to work around that (http://www.greenend.org.uk/rjk/2004/tc.html). Some other ISPs have the same problem.
NNTP service has been shaky in the past and I wouldn't want to try connecting to it from an interactive client, but it's a perfectly adequate source for slurping from.
I've heard bad things about their mail service but it wouldn't even occur to me to try to use an domestic ISP's mail service (or DNS service, though that's a bit harder to fuck up).
Basically we treat them as a connectivity provider and no more and they seem about adequate.
NTL Cambridge
Date: 2004-09-22 03:21 pm (UTC)It took multiple weeks to get our phone line working again, including engineers not turning up when they were supposed to.
The IP service, however, seems relatively reliable (no worse than the flakier end of business leased line services I've experienced) and it is fast and cheap; they used to have some not very reliable intercepting web proxies (http://www.greenend.org.uk/rjk/2002/03/squid.html) but those haven't been active for quite some time now.
Their cable modems, or possibly upstream routers, have a configuration error which shags upload performance, but it's possible to work around that (http://www.greenend.org.uk/rjk/2004/tc.html). Some other ISPs have the same problem.
NNTP service has been shaky in the past and I wouldn't want to try connecting to it from an interactive client, but it's a perfectly adequate source for slurping from.
I've heard bad things about their mail service but it wouldn't even occur to me to try to use an domestic ISP's mail service (or DNS service, though that's a bit harder to fuck up).
Basically we treat them as a connectivity provider and no more and they seem about adequate.