The upstream thing is pretty bad but we've had just as bad performance from ADSL. I've not used NNTP or their mail service (other than outbound which IIRC was down for 1 day in the whole year). I certainly like the consistent naming as certainly the hostname and IP keep changing of the BT connection I'm temporarily using, a pain in the arse compared to NTL (just CNAME and forget).
Certainly their cable modems are pretty awful and we got a duff one at first but it was replaced, no questions asked, and they have always turned up on time - the best thing for me was migrating it to a new address with new people and a different service which they handled exceptionally well and sent an engineer round weeks before we had expected.
However people with NThell elsewhere in the country do not seem to have half as much luck (perhaps they expect more out of it?) - my parents have it in Sussex and it's down a lot and slow!
Re: NTL Cambridge
Date: 2004-09-22 03:40 pm (UTC)The upstream thing is pretty bad but we've had just as bad performance from ADSL. I've not used NNTP or their mail service (other than outbound which IIRC was down for 1 day in the whole year). I certainly like the consistent naming as certainly the hostname and IP keep changing of the BT connection I'm temporarily using, a pain in the arse compared to NTL (just CNAME and forget).
Certainly their cable modems are pretty awful and we got a duff one at first but it was replaced, no questions asked, and they have always turned up on time - the best thing for me was migrating it to a new address with new people and a different service which they handled exceptionally well and sent an engineer round weeks before we had expected.
However people with NThell elsewhere in the country do not seem to have half as much luck (perhaps they expect more out of it?) - my parents have it in Sussex and it's down a lot and slow!