Dhl@home

[jack]

Listen, DHL.

I'm almost pathological about accommodating people. If you preface your request "excuse me, could you possibly" I'll probably end up walking over hot coals to do so. But I'm also pathological about stickling for accuracy. If you just brazen-facedly try to pretend that of course I have to jump through these stupid fucking hoops, I'll

I did walk over hot coals once, and that was very fun. Much, much more fun than anything to do with DHL. If getting a parcel from you is less fun than walking over hot coals, then if your core business is parcel delivery, then you are DOING SOMETHING WRONG, ok?

OK, the first day you tried to deliver, I was at work from 9-5. Also, the second day. See a pattern? Things that would help: (1) having a website that works (2) being able to arrange redelivery for a specific day, rather than just a choice between "ever" and "never" (to be fair, maybe their business-hours-only phone number could do this and it's the fault of problem #1). See?

Seriously, I literally can't get a package from your without spending half an hour slagging you off. I'd love not to, you look really nice. But seriously, something is wrong. Again.

Comments

Strangled Rant

[onyxlynx]

Express package delivery systems (read this as being spat out from behind clenched teeth) are optimally set up for households with (a) housewives and (2) butlers. The rest of us are doomed to screaming at them on the phone until they (1) redeliver or (b) consign the package to their main office in Patagonia and give you three days to collect the thing.

The local Patagonia is about a mile off the infrequent bus route. This was marvelous fun with a bulky package.

(This was also a few years back and is why I mostly won't deal with mail order any more. Damn, just writing that raised my blood pressure.)

[robhu.livejournal.com]

I have heard that DHL are the worst of them all.

[jack]

I think some people definitely said that the LAST time I had this rant :)

Re: Strangled Rant

[jack]

Exactly *hugs*. I complained last time that maybe my life is a massive failure because I don't have (or am) a kept spouse to do all the drudgework. But I seriously doubted that everyone followed the "leave home at 19 and get married and live in cosy suburbs with 2.4 kids" because there isn't enough money, spouses, or suburbs or houses for that to be possible!

Re: Strangled Rant

[jack]

To be fair, I could get things sent to work first to begin with, but that's not 100% convenient either.