Overselling
Jul. 29th, 2009 12:05 amYour flight is oversold. Delta is seeking volunteers with flexible travel plans to exchange their seats for compensation ... If interested in volunteering see your gate agent at the airport.
Cool. I like the way this smooths over variations in demand by adding a little fungibility into the mix, and inconveniencing everyone the minimum amount.
However, do you know what would be a really convenient time to exchange your seat for compensation? BEFORE YOU SPEND FOUR HOURS GETTING TO THE DEPARTURE GATE! If everyone's checked in online, couldn't people be voluntarily or involuntarily bumped THEN? Rather than killing themselves rushing to the gate and then entering a lottery to see who makes their connecting flights and who has to sit in an airport for hours and doesn't?
Cool. I like the way this smooths over variations in demand by adding a little fungibility into the mix, and inconveniencing everyone the minimum amount.
However, do you know what would be a really convenient time to exchange your seat for compensation? BEFORE YOU SPEND FOUR HOURS GETTING TO THE DEPARTURE GATE! If everyone's checked in online, couldn't people be voluntarily or involuntarily bumped THEN? Rather than killing themselves rushing to the gate and then entering a lottery to see who makes their connecting flights and who has to sit in an airport for hours and doesn't?