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jackGah! I did it AGAIN. I know that every time I ever have anything delivered, it turns into a diatribe of "people without stay-at-home spouses or servants are scum who don't deserve to exist in modern society". But every time, I go back, and think "maybe this time I can have a parcel delivered without angst".
I stupidly ordered a replacement without noticing that the delivery address automatically defaulted to the billing address, not the delivery address used for ever previous order.
The courier company, DPD, have a very impressive website. They claim you can reschedule delivery, change the delivery address, arrange to have the parcel left in a "safe place", etc, etc. In fact, everything you could want. They claim you can do so with either the parcel tracking number, or the calling card number left after a failed delivery.
But the website only actually has a form field for the calling card number.
And the customer service website and phone number give you a list of options. But what they DON'T give you is the option to change the delivery address. The website simply grays out the form and says "follow this link" to the one that only works after it's already too late. The phone simply says "You need to have the seller change the delivery address" and then instantly hangs up on you. No suggestion that the website claims you CAN change the delivery address, but only within the same street, or that if you CAN'T change the delivery address the best option might not be "give up, eat cost of goods" but something like "arrange safe space instead" or god forbid "talk to someone who can help". Yes, I realise that for most people your website is completely perfect and only people who are grossly mistaken might even think about needing an option other than the ones you give there. But I still feel ridiculous that the message isn't admitting "if you have a problem we can't resolve, sorry, the money you paid isn't enough for us to cater for you" but is instead "just act like that everything is ok, hang up, and pretend nothing happened".
I will be able to work it out somehow. (I've contacted the seller. I may be able to run home or reschedule delivery tomorrow when I have more information.)
Apart from this, everything is incredibly wonderful. But why do I keep doing this to myself?
Edit: Hat website were ever so helpful and able to change delivery address to work. Apparently they give you a one-hour window, which is pretty good, though it doesn't matter at work (unless I'm setting myself up for another disappointment).
I stupidly ordered a replacement without noticing that the delivery address automatically defaulted to the billing address, not the delivery address used for ever previous order.
The courier company, DPD, have a very impressive website. They claim you can reschedule delivery, change the delivery address, arrange to have the parcel left in a "safe place", etc, etc. In fact, everything you could want. They claim you can do so with either the parcel tracking number, or the calling card number left after a failed delivery.
But the website only actually has a form field for the calling card number.
And the customer service website and phone number give you a list of options. But what they DON'T give you is the option to change the delivery address. The website simply grays out the form and says "follow this link" to the one that only works after it's already too late. The phone simply says "You need to have the seller change the delivery address" and then instantly hangs up on you. No suggestion that the website claims you CAN change the delivery address, but only within the same street, or that if you CAN'T change the delivery address the best option might not be "give up, eat cost of goods" but something like "arrange safe space instead" or god forbid "talk to someone who can help". Yes, I realise that for most people your website is completely perfect and only people who are grossly mistaken might even think about needing an option other than the ones you give there. But I still feel ridiculous that the message isn't admitting "if you have a problem we can't resolve, sorry, the money you paid isn't enough for us to cater for you" but is instead "just act like that everything is ok, hang up, and pretend nothing happened".
I will be able to work it out somehow. (I've contacted the seller. I may be able to run home or reschedule delivery tomorrow when I have more information.)
Apart from this, everything is incredibly wonderful. But why do I keep doing this to myself?
Edit: Hat website were ever so helpful and able to change delivery address to work. Apparently they give you a one-hour window, which is pretty good, though it doesn't matter at work (unless I'm setting myself up for another disappointment).
no subject
Date: 2012-05-17 05:46 pm (UTC)Then I decided to google to see this already exists: turns out I was otherthinking it. There's even a refrigerated one.