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jackAbout a year ago, I got some prescription swimming goggles (Swimmi). They've been really great, it's so much better to (a) swim without constantly getting chlorine in my eyes and (b) be able to see the whole pool.
However, the nose-piece snapped a couple of times, and I used one of the spares, but it's really supposed to be for people with smaller noses.
I ordered a replacement strap and nose pieces from the same shop I bought the goggles. At the time, I thought I was being incredibly pro-active! To make a hollow laughing.
What I seem to have paid for, and got an invoice for, is replacement strap and nose pieces for the goggles I have. What I have is a replacement strap-with-eye-pieces that doesn't need nosepieces for Swimmi-2 goggles.
It seems, Swimmi-2 have completely replaced Swimmi, which has been discontinued. I admit, they're clearly better.
But also, they don't fit the existing eye-pieces, so they're not really useful to me.
Or maybe they do, and I'm just stupid at putting them together (even the old goggles were fiddly to get right).
I'm not sure if I should have checked more thoroughly. They were listed on the website when I bought them, but not now. They're clearly invoiced as "replacement nose piece", which they don't have, since Swimmi-2 don't need one.
The replacements with postage cost about £15.
What should I do?
Write it off, and keep them assuming I eventually buy some new goggles and keep the old ones as spares?
Buy new goggles now, even though I should really get another eye test first? (After all, who knows how long the last nose-piece will last?)
Send it back at my expense?
Complain, and ask if they'll refund postage in both directions, since it seems they just randomly sent me the wrong thing?
However, the nose-piece snapped a couple of times, and I used one of the spares, but it's really supposed to be for people with smaller noses.
I ordered a replacement strap and nose pieces from the same shop I bought the goggles. At the time, I thought I was being incredibly pro-active! To make a hollow laughing.
What I seem to have paid for, and got an invoice for, is replacement strap and nose pieces for the goggles I have. What I have is a replacement strap-with-eye-pieces that doesn't need nosepieces for Swimmi-2 goggles.
It seems, Swimmi-2 have completely replaced Swimmi, which has been discontinued. I admit, they're clearly better.
But also, they don't fit the existing eye-pieces, so they're not really useful to me.
Or maybe they do, and I'm just stupid at putting them together (even the old goggles were fiddly to get right).
I'm not sure if I should have checked more thoroughly. They were listed on the website when I bought them, but not now. They're clearly invoiced as "replacement nose piece", which they don't have, since Swimmi-2 don't need one.
The replacements with postage cost about £15.
What should I do?
Write it off, and keep them assuming I eventually buy some new goggles and keep the old ones as spares?
Buy new goggles now, even though I should really get another eye test first? (After all, who knows how long the last nose-piece will last?)
Send it back at my expense?
Complain, and ask if they'll refund postage in both directions, since it seems they just randomly sent me the wrong thing?