(no subject)

[jack]

My debit card has become cracked, and I phoned HSBC for a replacement. I was amazed -- I was sure they'd manage to introduce administrative faff somehow or other, probably by cancelling the old one immediately, but no, they took care of it immediately.

Though I suppose they won't be putting "I called with an extremely simple request and you said you weren't going to fuck it up" on their testimonials pages.

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[cartesiandaemon.livejournal.com]

I should point out, I have no evidence that they *haven't* messed it up -- I haven't used the card since, and the replacement isn't due before next week. But the guy sounded more confident that I would expect if he were just lying :)