(no subject)

[jack]

My debit card has become cracked, and I phoned HSBC for a replacement. I was amazed -- I was sure they'd manage to introduce administrative faff somehow or other, probably by cancelling the old one immediately, but no, they took care of it immediately.

Though I suppose they won't be putting "I called with an extremely simple request and you said you weren't going to fuck it up" on their testimonials pages.

Comments

[cartesiandaemon.livejournal.com]

Ah, I see. Sorry, I'd noticed the outage, but hadn't realised the implications. No, you *shouldn't* have data loss.

I guess I was imagining "administrator" as a technical person; possibly not a senior person able to authorise money for big changes. And being optimistically charitable -- I know if you plonked me down in the situation, depending what resources I had, I might not be able to do everything right, and that might be incompetence or might be ignorance.