jack | (no subject)

My debit card has become cracked, and I phoned HSBC for a replacement. I was amazed -- I was sure they'd manage to introduce administrative faff somehow or other, probably by cancelling the old one immediately, but no, they took care of it immediately.

Though I suppose they won't be putting "I called with an extremely simple request and you said you weren't going to fuck it up" on their testimonials pages.