(no subject)

[jack]

My debit card has become cracked, and I phoned HSBC for a replacement. I was amazed -- I was sure they'd manage to introduce administrative faff somehow or other, probably by cancelling the old one immediately, but no, they took care of it immediately.

Though I suppose they won't be putting "I called with an extremely simple request and you said you weren't going to fuck it up" on their testimonials pages.

Comments

[simont]

With hindsight, this shouldn't have been too difficult for them; issuing a new card such that both are valid during the overlap period is after all what happens when a card expires, and since nearly all cards terminate their life by expiring this really ought to be something they already know how to do!

[cartesiandaemon.livejournal.com]

Yes, indeed.

But most times I phone up I think it *ought* to be easy, but often it turns out to be minorly kafkaesque for either legitimate reasons I hadn't thought of in advance, or stupid or exploitative ones :)

[cartesiandaemon.livejournal.com]

I should point out, I have no evidence that they *haven't* messed it up -- I haven't used the card since, and the replacement isn't due before next week. But the guy sounded more confident that I would expect if he were just lying :)